Superman88 Privacy Policy for Malaysian Players

1 Introduction

This Privacy Policy applies to personal information processed by Superman88 through its website, player accounts, sports betting services, live casino, slots, promotions, payment features, and customer support channels. It should be read together with the Superman88 Terms & Conditions and Responsible Gambling information.

By using Superman88, you acknowledge that personal information will be processed as described in this policy. Where consent is required for a particular activity, Superman88 will request it separately. Refusing optional processing will not normally prevent basic account access, although refusing information required for identity, security, or payment checks may prevent Superman88 from providing relevant services.

2 Definitions and Scope

In this policy, “personal information” means information that identifies, relates to, or can reasonably be associated with an individual. “Processing” includes collecting, recording, organising, using, storing, reviewing, sharing, correcting, and deleting that information.

“Player”, “you”, and “your” refer to a visitor or registered Superman88 account holder. “Payment provider” may include a bank, e-wallet provider, transfer network, or payment processor supporting methods such as Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay.

3 Information We Collect

Superman88 may collect information directly from players, automatically from devices, or from service providers involved in verification, payment processing, fraud prevention, and game delivery. The categories collected depend on how each person uses Superman88.

• Identity data: full name, date of birth, nationality, identification details, and age-verification records.
• Contact data: email address, mobile number, residential address, and communication preferences.
• Account data: username, encrypted credentials, security settings, verification status, loyalty tier, and account history.
• Financial data: deposit and withdrawal records, transaction references, payment ownership evidence, and limited bank or e-wallet details.
• Gaming data: stakes, wins, losses, bonus activity, live football selections, casino sessions, and game preferences.
• Technical data: IP address, browser, operating system, device identifiers, login times, approximate location, and security events.
• Support data: messages, complaint records, verification correspondence, and information voluntarily supplied during an enquiry.

4 How Information Is Collected

Superman88 collects information when a player creates or updates an account, verifies identity, deposits or withdraws MYR, claims a promotion, places a sports wager, joins a live casino table, plays slots, sets a deposit limit, requests self-exclusion, or communicates with support.

Technical data may be collected automatically when the Superman88 website is accessed from a mobile phone, tablet, or desktop device. Selected information may also be received from payment providers, game suppliers, identity-verification services, fraud-prevention partners, or other organisations where permitted and necessary.

5 Purposes of Data Processing

Superman88 processes personal information only where there is an appropriate purpose and basis. Depending on the circumstances, processing may be necessary to provide requested services, perform contractual obligations, meet legal or regulatory requirements, protect legitimate security interests, or act on valid consent.

Superman88 may process information to:

• Open, operate, secure, and maintain player accounts.
• Confirm identity, age, payment ownership, and account eligibility.
• Process Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and e-wallet transactions.
• Record and settle EPL, Liga Super Malaysia, UFC, live football, casino, and slot wagers.
• Administer bonuses, cashback, loyalty points, and promotion eligibility.
• Detect fraud, collusion, duplicate accounts, chargebacks, and technical misuse.
• Respond to enquiries, complaints, payment reviews, and account requests.
• Apply deposit limits, session reminders, cooling-off periods, and self-exclusion.
• Improve website stability, mobile compatibility, game selection, and customer support.

6 Identity and Age Verification

Superman88 services are intended only for players aged 21 and above. To confirm identity and eligibility, Superman88 may request an identification document, proof of address, payment ownership evidence, a photograph, or other reasonable verification material.

Verification records may be compared with account details and information provided by authorised service providers. Account access, withdrawals, or selected features may be restricted while a review is pending. Superman88 may retain evidence of a completed review where necessary to demonstrate compliance, prevent repeat fraud, and protect the platform.

7 Payment and Transaction Data

When a player deposits or withdraws funds, Superman88 processes information needed to identify the transaction, confirm payment ownership, apply financial limits, investigate errors, and complete security checks. Transaction records may include the MYR amount, date, channel, status, reference number, and relevant account details.

Banks and e-wallet providers process data under their own operational requirements. Superman88 does not need to store a complete online banking password, card security code, or e-wallet login password. Players should enter sensitive payment credentials only within the genuine interface provided for the selected transaction.

8 Responsible Gambling Data

Superman88 may analyse deposits, withdrawals, losses, stake patterns, session length, account contact, and limit changes to identify potential signs of harmful gambling. This allows Superman88 to deliver reminders, restrict selected functions, recommend a break, or conduct a responsible gambling interaction.

Information about deposit limits, cooling-off periods, and self-exclusion is treated as sensitive operational data. Superman88 may retain an exclusion record after account closure where necessary to prevent a player from bypassing the restriction by creating another account.

9 Cookies and Similar Technologies

Superman88 may use cookies, local storage, session identifiers, and similar technologies to keep players signed in, remember preferences, maintain website security, measure performance, and identify unusual login behaviour. Necessary technologies support core platform functions and cannot always be disabled without affecting access.

Players may adjust browser controls to remove or block certain cookies. Doing so may prevent Superman88 from remembering language, display, or security preferences and may affect sports betting, casino, payment, or account functions. Superman88 does not use cookies to gain access to unrelated files stored on a player's device.

10 Sharing and Disclosure

Superman88 does not sell player information. Personal information may be disclosed only where reasonably necessary to operate services, complete a transaction, protect accounts, resolve a dispute, or meet a lawful obligation.

Recipients may include:

• Payment providers handling deposits, withdrawals, reversals, and transaction checks.
• Identity-verification and fraud-prevention providers supporting account reviews.
• Game and sportsbook suppliers processing wagers and settlement records.
• Technology providers supporting hosting, security, monitoring, and customer service.
• Professional advisers where advice is required to protect legal or operational interests.
• Authorities or other appropriate recipients where disclosure is lawfully required.

Service providers are expected to process information only for authorised purposes and to apply suitable confidentiality and security controls.

11 International Data Processing

Some Superman88 suppliers or technical systems may operate outside Malaysia. As a result, personal information may be processed in another jurisdiction to deliver hosting, security, game, payment, or support services.

Where international processing occurs, Superman88 applies reasonable contractual, technical, and organisational safeguards appropriate to the information and the service involved. Data is limited to what the recipient requires for its approved function.

12 Data Security

Superman88 uses layered safeguards designed to protect information against unauthorised access, alteration, accidental loss, misuse, and improper disclosure. Measures may include encrypted connections, access controls, secure credential storage, account verification, security logging, network monitoring, and staff confidentiality obligations.

No online system can be guaranteed completely secure. Players also have an important role in account protection. Use a unique password, secure your mobile device, sign out from shared computers, review account activity, and contact Superman88 immediately if you suspect unauthorised access.

13 Data Retention

Superman88 retains information only for as long as reasonably necessary for the purpose for which it was collected and for applicable account, payment, dispute, security, responsible gambling, and compliance requirements. Different records may have different retention periods.

When information is no longer required, Superman88 may securely delete it, anonymise it, or isolate it from routine use. A request to close an account does not necessarily require immediate deletion of all records where continued retention is necessary to process a balance, defend a claim, prevent fraud, maintain self-exclusion, or satisfy an applicable obligation.

14 Player Privacy Rights

Subject to applicable law, verification, and permitted limitations, a player may ask Superman88 to provide information about personal data, correct inaccurate details, update incomplete records, restrict selected processing, withdraw optional consent, or delete information that is no longer required.

Superman88 may request proof of identity before acting on a privacy request. This protects personal information from being disclosed or altered by an unauthorised person. A request may be limited where information must be retained for account security, payment review, dispute resolution, responsible gambling, fraud prevention, or another lawful purpose.

Players may also update selected contact and account details through available account settings or by contacting Superman88 support.

15 Communications and Preferences

Superman88 may send essential messages concerning account security, verification, payment status, policy updates, responsible gambling, or service interruptions. These operational communications are necessary for account administration and cannot always be disabled while an account remains open.

Promotional messages may be sent where permitted and based on the player's recorded preferences. Players may ask Superman88 to stop optional promotional communications. Changing marketing preferences will not prevent essential security, payment, or account notices.

16 Data Concerning Other People

A player must not submit another person's identification, bank details, e-wallet records, mobile number, or other personal information unless authorised and legally permitted to do so. Superman88 accounts and payment methods must belong to the verified account holder.

If information concerning another person is received during a complaint, payment review, or security investigation, Superman88 will use it only to assess the matter and protect relevant rights. Unnecessary third-party information may be removed or restricted.

17 Policy Updates

Superman88 may update this Privacy Policy to reflect changes in services, payment methods, security practices, technology, responsible gambling controls, or applicable privacy requirements. The effective date at the top of the page identifies the current version.

Material changes may be communicated through the website or an account notice where appropriate. Players should review this policy periodically to understand how Superman88 handles current account, transaction, and gaming information.

18 Contact Us

Questions about this Privacy Policy or requests concerning access, correction, account data, retention, communications, or security may be directed to the Superman88 support team.

Contact: [email protected]

The email address is displayed as plain text and is not clickable. Include enough information for Superman88 to identify the relevant account and request, but never include your password, one-time verification code, or complete banking credentials.